Mall of America

Super Bowl fans warm to MOA despite the cold, with improv actor referees calling fans out on mock “penalties.”

People flock to the Super Bowl for way more than the game. They want the spectacle – the whole immersive “only-there, only-then” experience, and the bragging rights that come with being right there in the thick of it. So when the game came to Minneapolis, Mall of America couldn’t just hand out gift cards. They needed to surprise fans with an unexpected moment they couldn’t stop talking about.

Building off findings from a study that ranks Minnesota as the friendliest state in America, we knew we wanted to give thousands of out-of-towners a warm welcome on one of the coldest days of the year. If you’ve ever visited Minnesota in February, you know the weather is…brutal. Our solution? Welcome unprepared fans to the great north with an engagement that warmed hearts, toes, and hands through friendly banter, unexpected entertainment, and free gear to help make the harsh elements more hospitable.

Image of work for Mall of America
Image of work for Mall of America

Throughout the Fan Zone,
refs blew whistles and threw flags
on fan “penalties,” from being
over-logo’d to food line interference
to
un-Minnesotan-like conduct.

Image of work for Mall of America
Image of work for Mall of America
Fans cashed in their mystery gift cards by the thousands, resulting in record-high redemption rates, surpassing all previous Mall of America gift card promotions to date.
  • Mystery cards distributed
  • Mystery cards redeemed
  • % Percentage of cards redeemed
Image of work for Mall of America
Image of work for Mall of America
Image of work for Mall of America

Services

  • Experiential activation